Purchasing conditions for Rogerz ApS

Payment

Rogerz ApS accepts online payments with Visa/Dankort, Visa, Mastercard and MobilePay Online.

Payment will only be charged to your account when the physical item is dispatched or the virtual product has been activated, unless otherwise agreed or stated in your order.

Reservation of funds

When using payment cards, both debit and credit, an amount equal to the purchase is reserved. This amount is reserved until the webshop has processed and dispatched your order. When the order is dispatched, the funds are charged. The reservation period depends on the product/service.

Authorization on debit cards

For debit cards, you will see that the funds are reserved on your account and that your available balance is reduced accordingly. If you or the webshop subsequently cancel your order, the webshop cannot charge the funds, but the reservation will remain for a period. Note that only your bank (or card issuer) can release the reservation.

Authorization on credit cards

Funds will be charged from your account and appear in your statement when the webshop processes and captures the payment for your order.

All amounts on the website include VAT.
The website uses the following currency for pricing:
Denmark - Kroner (DKK)

Rogerz ApS uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by outsiders.

Rogerz ApS's own website also uses SSL encryption.

Delivery

The delivery time for your order is 1-3 business days.

Rogerz ApS ships goods with the following: GLS - Privat

Shipping is calculated based on weight.


You can choose between having the parcel sent "without delivery" or "with delivery."


You will always receive a track and trace number so you can follow your parcel from our warehouse to your address.

Right of withdrawal

A full 14-day return right applies to items purchased on the website unless otherwise agreed or stated in your order.

The 14-day period starts the day the order is delivered.

A notice of withdrawal must be communicated to us no later than 14 days after delivery and the returned items must reach us no later than 14 days after we have been informed of your exercise of the right of withdrawal.

To exercise your right of withdrawal, please follow the five steps below:

1. Send an email to info@rogerz.dk, stating that you wish to exercise your right of withdrawal.
   
   
2. Complete our RMA form.
   
   
3. Pack your return items securely. Preferably use the cardboard box and packaging the order arrived in*. Remember to include a note with your name and order number inside the package.
   
   
4. Purchase a GLS Returlabel from us, print it out and attach it to the return package.
   Alternatively, you may buy your own parcel label and send to:
   
   Att.: Rogerz ApS
   Address: Field's, Arne Jacobsens Allé 12, 1-314
   2300 København S
   CVR: 44612453
   Mail: info@rogerz.dk
   Telephone: 70 60 82 10
   
   NOTE: If you purchase your own parcel label, your package must be sent without delivery. If the package is sent with delivery, we will not accept the package.
   
   
5. Drop off the package at a parcel shop. Remember to obtain a receipt for the drop-off.

From the time we receive your package until we refund the due amount, it may take up to 5 business days**.
Please note that it can take up to an additional five banking days before the funds appear in your account. 

*Any damage caused by the buyer or during shipment to us will result in a reduction of the refunded amount.

**Any shipping costs will not be refunded in return cases.

Condition of the goods upon return

You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. This means you may try the item in the same way as if you were trying it on in a physical store.

If the item has been tried beyond what is described above, it is considered used and of reduced value. This means that in the event of withdrawal, you will receive a smaller portion or none of the purchase price back. It is up to Rogerz ApS to assess the condition of the item.

Complaints (Warranty)

A 2-year right to complain applies to products in accordance with the Danish Sale of Goods Act. The complaint right covers all defects in software, materials and workmanship.

Complaints regarding defects and deficiencies must be reported to Rogerz ApS within a reasonable time after receiving the item. 
A maximum of two months is considered a reasonable time unless otherwise agreed.
We refund reasonable shipping costs.

The complaint is voided by incorrect or abnormal operation of the product.

Rogerz ApS covers return shipping costs to a reasonable extent.

When returning, contact the company at:

Rogerz ApS
Edvard Thomsens Vej 81, 3-2

TLF: +45 70 60 82 10

Complaints are  not accepted if they are sent cash on delivery.

Pricing errors

We reserve the right for typographical errors, system errors and errors in price information. If a price for a product is obviously incorrect and significantly deviates from the normal market price, we are not bound by that price. In such cases we reserve the right to cancel the order - even after an order confirmation has been sent.

If an order is cancelled due to a pricing error, you will of course be informed as soon as possible and any payment will be refunded.

A complaint about a product or service can be submitted to Nævnenes Hus, Mæglingsteamet for Forbrugerklager, Toldboden 2, 8800 Viborg via Klageportalen for Nævnenes Hus. The Mediation Team will try to resolve the dispute through mediation, and if a solution cannot be found, you may bring the complaint before the Consumer Complaints Board.

As a rule, it is a prerequisite for filing a complaint that the item or service you want to complain about has cost at least 1,110 DKK and at most 100,000 DKK. For complaints about clothing and shoes, the price must as a rule be at least 720 DKK. The monetary limits may be changed. You must pay a fee to have the complaint processed.

The EU Commission's online dispute resolution platform can also be used to submit a complaint. This is particularly relevant if you are a consumer residing in another EU country. Submit a complaint here:
http://ec.europa.eu/odr

When submitting a complaint, you must state our e-mail address info@rogerz.dk